We want you to receive furniture that works for your space. If something is not right, please review the conditions below before contacting us.
Return window: You may request a return within 30 days of delivery. Requests made after this window may not be accepted.
Condition required for return: Items must be unused, in the same condition you received them, and kept in their original packaging, including boxes, inserts, and any included hardware or parts. Items that have been assembled, modified, stained, or damaged after delivery generally do not qualify for a return unless the return is due to a quality issue.
Quality issues: If an item arrives damaged or has a manufacturing defect, please contact us at info@burrowdeal.my with your order number and photos of the issue. We will review the case and arrange a replacement or return as appropriate. For quality-related returns, we cover the return shipping cost.
Return shipping cost: For accepted returns, we cover the return shipping cost. There is no restocking fee.
Return address:
burrowdeal
1720 S 13th Street
Lafayette, IN 47905
United States
Please do not send a return before contacting us. Unannounced returns may be refused or delayed because we cannot match them to an order.
Refund processing time: Once we receive your returned item, we inspect it and process the refund within 1–2 business days. After we process the refund, it is returned to your original payment method. The time it takes for the refund to appear on your statement depends on your bank or payment provider, and typically takes 7–10 business days after we process it.
Non-returnable situations: Items that are used, assembled, missing parts due to customer handling, or damaged after delivery are not eligible for a standard return. If you are unsure whether your item qualifies, contact us before shipping anything back.